Untitled photo
Untitled photo

Q&A

This is a list of compiled Questions and Answers over time that people have asked. If there is a question that is not on here please let me know by using the email link below. Thank you!


General Questions

Q. Do you deliver every image you shoot?

A. I take many more photos than what makes it in the final cut list. 

Q. Does your studio provide videography services?

A. I do very limited Videography. For more in-depth productions please visit Kevin Heffner Productions, LLC

Q. What format of you shoot in?

A. I shoot between  RAW and cRAW format. This gives me the best way to edit photographs

    with out loosing quality. Final Images are converted to JPEG

Q. Does your studio do Headshots, Individual Portraits, Family Portraits, Senior Portraits?

A. All of the above and even more upon request!


Untitled photo

Individual and Family Session Questions

Q. When can we expect to see our photos from our session?

A. Photos can take anywhere from 1-3 weeks after the event for editing, processing, and      uploads. The longer the wait the more anticipation and excitement!

Q. When should we do our session?

A. Outdoor Sessions are always better early in the morning or later in the evening, during     the "golden light" hour. If mid-day shoots are required every attempt to find shade or     block light will be be made available. 

Q. Can we schedule our session for the weekend?

A. Weekends are preferable!

Q. How many images do you typically deliver?

A. Quantity of Images can vary. A typical one hour session maybe produce 40 to 50 images.

Q. Do you do any type of Photoshopping?

A. I may minor "touch ups" to enhance the beauty of the photograph or at the request of the client to add or remove items from the frame of the image



Ownership and Legalese

Q. What rights do I have to the digital prints?

A. There are limited rights of what you can and can't do with a purchase image. Once a  session agreement is signed there is a section of copyright vs. ownership.

Q. Do you provide the RAW files from my session?

A. RAW files are an additional cost and not part of any package. Pricing is specific to the  event or session. Please contact me for more information.

Q. How many images do you deliver on the image download?

A. Images are bought on a per image basis and are available instantly upon payment!

Q. What if I lose my images?

A. If you can provide the order number, an additional download can be issued for the original pictures purchased.

Q. How long does it take to get my prints?

A. Prints have been averaging 7-10 business days for processing. An email will be generated  when your prints have shipped.

Q. Do you provide other printable services as well?

A. yes! Puzzles, magnets, coffee cups, and may more!



Equipment Questions

Q. What type of camera/equipment do you use?

A. I have always been a Canon guy. I recently jumped into the mirrorless world. I have several lenses and bodies including 70-200mm 2.8L, 24-70mm 2.8L, 15-35mm 2.8L, flashes, backdrops and more.

Q .Do you backup images for sessions and events?

A. I typically keep several copies the image stored in different locations while the image is being processed. once complete, final images are stored in the cloud.


Untitled photo

Payments

Q. How do I reserve you for my date?

A. Please click on the request link and enter all the pertinent information. I will contact you once that process has started and submitted.

Q. What if we exceed our contracted time for our session?

A. The Session will end or if there is a mutual agreed upon price to continue. 

Q. Is there an additional fee if we pay via credit card?

A. Yes 3% to the total price

Q. If we cancel do will we receive our deposit back?

A. This requires a case by case review. It depends on if any material such as props, location reservations, or any monies applied to the event have been used

Q. If we change our event to a different date will we be able to use our deposit towards a future date?

A. Yes, as long as it is within 24 hours notice.

Q. Do you charge travel fees?

A. Yes. if I travel 25 miles outside of Kennesaw GA


Powered by SmugMug Owner Log In